OBD/Voice Broadcasting:
OBD is a technique of sending pre-recorded voice messages to your target audience. MOBICEL Interactive OBD platform is based on latest technology and is capable of handling huge traffic. We are dedicated to meet the customer’s requirement with real-time results.
Key Features:
- Mobile number can be used as caller ID. You can also get a unique and customizable caller ID.
- Real-time report to track the performance of your OBD.
- It allows you to reach a large number of people just in seconds. Make your campaign effective and generate leads.
- Send a personalized message and prompts people to press #1 to show their interest. Receiver can press 1 and call will automatically be disconnected.
- You can resend your voice campaign to your contacts who didn’t answer, busy, failed, congestion, timeout ring and more.
- Can be Scheduled as per specific date and time and the automated system will send your campaign.
- Import all of your contact number in few seconds. The Smart system will filter all your contacts, remove duplicate and invalid numbers automatically.
Key Benefits:
- Web Based services.
- It’s a best way to generate mature and qualified leads with minimum investment.
- Easiest and cost-effective way to reach all voters with your custom message. It makes difference.
- You can measure the things. Track and analyze your reports to improve your next campaign.
- Create a personal touch with every person you reach and encourage for an action.
- It can be used for surveys, feedback, urgent message, welcome or thank you messages.
IVR Services:
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
Key Features:
- Customise your IVR according to your client communication needs and increase your business efficiency.
- Effectively handle your customers call by integrating their call records with CRM, ERP and business software.
- Record a custom greeting and play it to your caller at any point during a call flow to add a humanly and personal touch.
- You can even add custom audio messages by uploading your own recordings.
- Personalization in IVR for caller.
- Call Transfer during any time on call.
- During the call the option of key press is open to navigate to target place. Example: Press 1 for Sales, Press 2 for Accounts etc.
- System generates a call to customer and a call to your agent. And now your agent and customer can communicate with each other.
- Text to speech benefit.
Key Benefits:
- Welcome callers with personalized and professional greetings to impress the callers.
- Smartly connect every caller to the right department – quickly and effortlessly.
- Automatically record the calls for better monitoring and quality maintenance.
- Answer any number of calls simultaneously and leave no customer unanswered.
- Realtime reports available on simplistic dashboard for data-driven decision making.
- Reduce the chances of missing on calls with instant SMS and email notifications.